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Digital Customer Experience
Enable, Stand Back and Get Out of the Way
Robert Walden, CIO, Epsilon
Eliminating Rebuild Complexity in Digital Customer Engagement
Gavin Finn, President and CEO, Kaon Interactive
Featured Issue
Disruption breeds opportunity: New data analytics in the aftermath of Covid-19
Sean Xu, Vice President Information Management, MGM Resorts International
M&A Integration is Never Really Finished — It Just Changes Shape
Eddie Delic, Vice President of Technology & Digital Experiences
Ben Bridge Jeweler
Get Out of the Way: Why the Best Theme Park Technology Is the Kind You Never Notice
Jim Denny, VP of Digital Experience, Six Flags Entertainment Corporation
Designing Data Driven Digital Experiences in B2B
Brennen Volbeda, Senior Director Digital Experience & Strategy, PCNA
How I Used AI to Compress a Quarter of CX Work Into Days
Aric Pearson, Director of Ecommerce and Digital StrategyCoralville
Building Meaningful Digital Journeys through Leadership
Katie Chaput, Senior Director, Digital Experience and InnovationFour Hands
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A Digital Experience Steering the Future of Automotive Industry
Sherry Aaholm, VP & CIO, Cummins [NYSE:CMI]
Enterprise Architecture in a Digital World
Randy L. Blattner, SVP & Senior IT Director-Digital Banking & Enterprise Architecture, BOK Financial Corporation
The Rise of the Digital Contact Center
David Butler, Sr. Director, Digital Customer Experience, CTO Architecture and Consulting, Avaya
Why SharePoint is a Robust and Powerful Digital Platform?
Sandy Jacolow, CIO, Silverstein Properties
The Digital Economy - A Business Imperative
Steve Lucas, President, SAP Digital Enterprise Platform
Developing a Digital Platform through the Eyes of the Customer
Victor Fetter, CIO and Managing Director, LPL Financial
Why is the Digital Customer Experience Truly Different
Sven Gerjets, Former CIO, Time Warner Cable
Doing More with Digital: It's Just Good Business
Matt Lasmanis, US CIO, GSK [NYSE:GSK]
Information Governance Benchmark 2017: The Business Value of Long-Term Digital information
Mike Quinn, CEO, Preservica
Creating Successful Partnerships With Customers Powered By Digital Transformation
Sovan Shatpathy, CTO, Amtrak
Eyes on the Future: Digital Transformation and Cloud Computing Open Enormous Business Opportunities
Dan Hurst, Chief Information Technology Officer, Kodak Alaris
Evolution is the Key
Luis Andrade, Director, Digital Experience, UL
Transforming the Industry One Relationship at a Time
Michael Ruiz, VP & CDO, MedStar Health
The Shaping up of Digital Experience Platforms
Chris Du Bois, Chief Digital Officer, Allianz Life [FWB:ALV]
DataScience: 3 lessons learned from my first year working with data in DC
David Elges, CIO, DC Government
SAP: A Customer-Centric Journey to Digital Transformation
DJ Paoni, President, SAP
What Food & Beverage Packaging Study Teaches CIOs about Digitization
Arun Saksena, CIO and Digital Transformation Officer, Danaher Corporation’s Product Identification Platform
Bridging the Physical and Digital to Create the Optimal Customer Experience
Ruth Crowley, Vice President Customer Experience Design, Lowe's Companies, Inc.
A Perspective on Driving Digital Transformation
Marcelo De Santis, Former Group CIO Pirelli, Startup Advisor 1871
Digital Transformation: Bringing the Next-Generation of Customer Experience
Fawad Ahmad, SVP, Digital and Customer Experience, State Farm
To Stay Competitive You Must Improve Your Digital Experience
Parag Vaish, Head of Digital Product Management, Content and Design, Tesla
Personalization is a Key to Success
Francisca Hawkins, VP, Digital Marketing & Technology, Philz Coffee
Digital Transformation and Talent Strategy: Two Pieces of the Same Puzzle That Every Company Needs to Solve
Jay Chakrapani, Chief Technology Officer, Trilogy Education
Marketing in Digital Age: Brand, Customer Experience, Data and Technology
Gaurav Bhatia, CDO, NewDay USA
News
Reevaluating Digital Experience: Connecting in the Time of the Pandemic
Nomah Zia, Director, Digital Engagement, Landry's
Your Best Customer is Looking for you- are you Ready?
Michael Sorrentino, VP - Digital Marketing Manager, Digital Banking, Marketing & Experience, Webster Bank
Revolutionizing the Next Era of Personalized Digital Experiences
Vikas Bhola, Regional Director—North Asia, Booking.com
New IP Strategies for the Digital Economy
Andreas Iwerbac, Director Group Technology & IP Intelligence, Husqvarna Group
How Dutch Bros Coffee embedded culture into its mobile app
John Graham, Chief Marketing Officer, Dutch Bros
What Should Insurers Expect to Gain from Digitization?
Dror Pockard, Head of Insurance, North America, Earnix
Why every SaaS company needs a remote collaboration strategy
Jerod Venema, Co-Founder & CEO, LiveSwitch
Customer Experience & Digital Transformation
BRIAN TIMMENY, CHIEF TECHNOLOGY OFFICER, ZIONS BANCORPORATION
Aligning Technology with Customers to Build Brand Value
Aaron Nielsen, Vice President of Information Technology, Mall of America
Smart Building Workplace Experience
Brian Vaughn, Sr. Director, Operation Technology and Solutions Lead, Cushman & Wakefield
Why a Credentialing Strategy Must be Part of Your Digital Strategy
Jack Suess, CIO, Collin Mood, Senior Computer Engineering, University of Maryland Baltimore County
News
Hyundai Motor Company: Revitalizing Customer Experience in the Automotive Domain
Jonah Hong, Corporate Vice President and Head of Digital Customer Experience of Hyundai Motor Company
Augmenting Customer Experience Using Digital Marketing Tools
Dylan Keath, Executive, Marketing Enablement and Transformation, NAB
Building Technology to Empower the Enterprise
Alex Chang, Solution Director and Alex Shegda, Solution Director, Point B
Building Bridges: Crafting A Digital Experience To Unite Field Workers And Office Employees
Joshua Nelson DBA, Director of Technology Experience, Power Design, Inc.
Driving Digital Transformation: Innovations In Marketing
Manuel Vilarroig, Marketing Director and Digital Lead, McDonald’s
Advancing Pharma Through Responsible Digital Innovation
Paul Murasko, Head of Digital Innovation & Marketing Operations, Azurity Pharmaceuticals
How Mobile Opened New Doors in the Real Estate Sector
Nate Moch, Vice President, Customer Engineering & Services, Zillow
